MOBILE, Ala. (WPMI) A Mobile woman blames her insurance company for the slow repair process on her home following the Christmas Day tornado.
It has been nearly three months since the Christmas Day tornado ripped through midtown, and, on some streets, damage still remains as if the EF-2 tornado hit yesterday. Thursday on Carlen Street, home still bear blue tarps on roofs, windows are boarded up and sheet metal still hangs in trees. A pile of debris still lays on a sidewalk.
Clotes Carter said repairing her family's home of 27 years has been exhausting.
"This has been like three months, and still nothing's done," Carter said.
Carter said her insurance through State Farm should cover most of the damage to her home from the EF-2 tornado that touched down in Midtown Mobile last year.
So far all she has is a new roof.
"We've got windows that have to be replaced, air conditioning unit got to be replaced, fencing, the floors inside the house because of the water got into the house," Carter said.
Carter said she does not know why the insurance company is taking so long to help.
"It's just like might as well not have it," Carter said. My adjuster? Can't get him on the phone to talk to you to explain to you what's going on, so that can frustrate anybody."
Local 15 News decided to ask Carter's insurers ourselves,and though managers said company policy restricts them from talking to Local 15 News on camera they said there is more to Clotes Carter's situation than its face-value.
The company then released this statement to Local 15 News:
"We have been and remain in close contact with our policyholder. We do not speak publicly about our policyholders' claims for privacy reasons. State Farm is committed to working with our policyholders on each and every claim. We always desire to satisfy our customers and it is our intent that the claims process will help our policyholders return to a similar state before an unexpected loss."
Clotes Carter said just starting the rebuilding process has been a hassle too, but she said State Farm did help in getting a building permit when, she said, the city's urban development department was holding things up.
